| Answers |
| 1. |
To learn more about styling
Glowbys in to your hair, please see our Glowbys Guide
page.
|
| 2. |
Yes. Our shopping cart
processes all the information by using the latest security technology: SSL
128-bit encryption.
|
| 3. |
Yes, your personal
information is securely stored in our Ecommerce database with the same SSL
128-bit encryption. You have the option to make this information available
for future orders when logging in, so that you do not have to type it
again when you come back and shop from us. Note that we do NOT keep
or store your credit card information.
|
| 4. |
Absolutely not: We do
not sell, trade, or share any of your information with anyone under any
circumstances. Click here to review our Privacy
Policy.
|
| 5. |
Credit cards are charged at the time of the order, before the
order is shipped out. You will receive an order confirmation email if the
payment was approved.
|
| 6. |
Orders typically ship
the next business day, although sometimes they may ship the same day (all
orderable items are in stock). You can check on the status of your order
by clicking on Order Status or by clicking
on the link on your order confirmation e-mail to review your
order.
|
| 7. |
If a tracking number is
assigned to your order, you will be sent a shipping confirmation email
with a link to the tracking number. You can also track the
order by logging in to the Order Status
and reviewing your order. Note that there typically is no tracking
number for First Class Mail.
|
| 8. |
If you forgot your
password, you can retrieve it by clicking on the Forgot Password link on
the Order Status page or during the
checkout process while placing a new order.
|
| 9. |
Our return policy is
available on the Terms of Sale agreement.
We are happy to exchange or provide store credit for any defective item
that you receive.
|
| 10. |
Information about our
company is available on the About Us
page.
|
| 11. |
Our contact information is
provided on our Contact
Page.
|
