| Answers |
| 1. |
To learn more about styling Glowbys in to your hair, please see our Glowbys Guide page.
|
| 2. |
Yes.
Our shopping cart processes all the information by using the latest security
technology: SSL 128-bit encryption.
|
| 3. |
Yes,
your personal information is securely stored in our Ecommerce database with
the same SSL 128-bit encryption. You have the option to make this information
available for future orders when logging in, so that you do not have to
type it again when you come back and shop from us.
|
| 4. |
Absolutely
not: We do not sell, trade, or share any of your information with anyone
under any circumstances. Click here to review our
Privacy Policy.
|
| 5. |
Credit
cards are charged at the time of the order, before the order is shipped
out. You will receive notification by e-mail if the payment was approved.
|
| 6. |
Orders typically ship the next business day, although sometimes they may ship the same day (all orderable items are in stock). You can check on the status of your order by clicking on Order
Status or by clicking on the link on your order confirmation e-mail
to review your order.
|
| 7. |
If
a tracking number is assigned to your order, you can track the order by
logging in to the Order Status and reviewing your order. You will receive a separate email with tracking info if your order ships via US Priority Mail
|
| 8. |
If
you forgot your password, you can retrieve it by clicking on the Forgot
Password link on the Order Status page or
during the checkout process while placing a new order.
|
| 9. |
Our
return policy is available on the Terms of Sale
agreement.
|
| 10. |
Information about our
company is available on the About Us page.
|
| 11. |
Our contact information
is provided on our Contact Page.
|
